For COVID-19 related Changes and Cancellations, please refer our FAQ page.
Subject to your refund and remedy rights under the Consumer Guarantees Act in New Zealand, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):
Date Change / Routing Change after ticket is issued:
When fare conditions permit, changes can be made with some fees. Our service fee is $155 per person. In addition to this, the Airline will also have fare and tax difference and re-issue fee. Upon request, we would check and advise you before proceeding.
Name Correction after ticket is issued:
When correction is permitted by the Airline, our fee is $155 per person plus Airline fee. Upon request, we would check and advise you before proceeding. Name correction within 24 hours of departure or over the weekend will incur an urgent fee. Please check with us.
Cancellation after ticket is issued:
When fare conditions permit, we can cancel your ticket upon written confirmation and lodge it for refund/credit use. From the refund amount, a service fee of $222 per adult, $175 per child and Infant is non-refundable will be charged for both Domestic Ticket and International Ticket. In addition to this are the Airline’s cancellation fees. If credit use is applicable, it will dependent on the Airlines’ terms and conditions. For the rebooking and reissuance, there is our change fee ($155), airline fees, fare and tax differences from the original ticket. Merchant fees (1-3%) are non-refundable, including bookings with promotional Visa/Mastercards 0% fee.
Cancellation Fees is greater than Refund Value:
In the instance of a partially used ticket (one segment is used), the refund value can amount to nil after cancellation fees have been deducted.
Should you need to cancel your flight, you need to give us a written request 72 hour before departure.
For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier.
Please email to firstname.lastname@example.org
Refunds eligibility will be based on the airline’s terms and conditions for your booking. Refund amount is dependent on the usage of your booking. If you are not sure, you can email us at email@example.com to check the terms and conditions of your booking.
We will only lodge a refund once we have received an email confirmation. Once we have submitted your booking in refunds, it may take up to 8-10 weeks to be processed from our suppliers. If we received it earlier from our suppliers, we will refund it back to the original form of payment. You can check back with us after 4 weeks.
- Merchant fees (1-3%) are non-refundable, including bookings with promotional 0% Visa/Mastercards fee.
- Merchant fees will be deducted from the refund amount.
- We are unable to advise the exact refund amount since it is at the discretion of the airline. This is because certain taxes, fuel charges, etc are not refunded.
Missed flight and No Show:
If you missed your flight, please contact the Airline directly for assistance. We can also help you to re-book the next available flight if fare ruling on the original ticket permit it. In rebooking, the airlines may charge a No-Show fees plus fares & taxes & re-issue fee. Upon request, we would check and advise you before proceeding.
In the event you cannot make the outbound flight and you do not notify us or the Airline, which result in a no show on departure date, your inbound flight will automatically be cancelled by the Airline. You may not be notified by the Airline of this.
Some airlines will not give Refund in a No Show situation.
If you wish to make an enquiry on date change or cancellation to an existing booking, please contact Direct Flights during business hours, Monday to Friday. Over the weekend/public holidays or for change within 48 hours of departure, please contact the Airline directly for assistance.
Seat Selection Charges :
We charge a service fee of $12 per person for international flights and $5 for domestic flights for passengers who wish to select their seats before their flight. If there are any airline fees applicable, that will be added extra to the “Seat Selection Charges”.